Refund & Return Policy

1. Overview

At PCPRO, customer satisfaction is our priority. We offer a hassle-free return and refund policy for eligible products. Please review the conditions below before initiating a return.

2. Return Window

You may return most products within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

Open-box laptops, desktops, and monitors
Software, digital products, and downloadable items
Components with damaged or missing serial numbers
Products damaged due to misuse or improper installation
Items purchased on final sale or clearance

4. Condition Requirements

Returned items must meet the following conditions:

All original packaging, accessories, manuals, and cables must be included
The product must not show signs of physical damage, scratches, or wear
All protective stickers, seals, and plastic wraps must be intact
Software must not be installed or activated

5. Return Process

To initiate a return, follow these steps:

Contact our support team at support@pcpro.ae within 7 days of delivery.
Provide your order number, the item you wish to return, and the reason for return.
Our team will review your request and provide a Return Merchandise Authorization (RMA) number.
Ship the item back to the address provided by our team. Include the RMA number in the package.
Once received and inspected, we will process your refund or replacement.

6. Refund Timeline

Inspection: 2–3 business days after we receive the returned item.
Refund Processing: refunds are initiated within 5–7 business days after inspection.
Payment Reflection: depending on your payment method, it may take 3–10 business days for the refund to appear in your account. Payments made through Nomod (our payment gateway) are processed back to the original payment method.

7. Refund Methods

Card Payments (via Nomod): refunded to the original card. Processing time depends on your bank.
Bank Transfer: if the original payment method cannot be refunded, we will arrange a bank transfer to your account.

8. Shipping Costs

If the return is due to a defect, error, or fault on our part, we will cover the return shipping costs.
If the return is for personal reasons (change of mind, wrong size, etc.), the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund including all shipping costs.

10. Cancellations

Orders can be cancelled within 24 hours of placement, provided the order has not yet been processed for shipping. To cancel, email support@pcpro.ae with your order number. Once shipped, our standard return policy applies.

11. Contact Us

For return inquiries, please contact:
Email: support@pcpro.ae
Phone: +971 50 120 1874
Address: Khalid Bin Al Waleed Rd, Al Souq Al Kabeer, Al Fahidi, Dubai, UAE
Hours: Sat–Thu 09:00–21:00, Fri 14:00–21:00