Privacy Policy

1. Introduction

PCPRO ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pcpro.ae or make a purchase. By using our services, you agree to the terms of this policy.

2. Information We Collect

We collect the following types of information:

Personal Information: name, email address, phone number, shipping address, and payment details when you place an order.
Account Information: username, password, and order history when you create an account.
Payment Information: payment card details are processed and stored by our payment gateway partner, Nomod. We do not store full payment card numbers on our servers.
Technical Data: IP address, browser type, device information, and browsing behavior through cookies and analytics.

3. How We Use Your Information

Process and fulfill your orders
Send order confirmations, shipping updates, and tracking information
Respond to your inquiries and provide customer support
Improve our website, products, and services
Send marketing communications (only with your consent)
Detect and prevent fraud or unauthorized activity
Comply with legal obligations in the UAE

4. Payment Processing

We use Nomod as our payment gateway provider. When you make a payment, your payment details are transmitted directly to Nomod and are processed in compliance with PCI DSS standards. We do not store, process, or have access to your full payment card details. Nomod's privacy policy and terms apply to the processing of your payment information.

5. Data Sharing

We do not sell your personal information. We may share your data with:

Service Providers: shipping carriers, payment processors (Nomod), and IT service providers who help us operate our business.
Legal Authorities: when required by UAE law or to protect our rights.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted data access.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE law. Account information is retained until you request deletion. Transaction records are retained for tax and legal compliance.

9. Your Rights

Under UAE data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: support@pcpro.ae
Phone: +971 50 120 1874
Address: Khalid Bin Al Waleed Rd, Al Souq Al Kabeer, Al Fahidi, Dubai, UAE
Hours: Sat–Thu 09:00–21:00, Fri 14:00–21:00
Operated by Technozone Computers Trading L.L.C