Frequently Asked Questions
Answers to the questions we hear most about ordering, shipping, returns, and more.
We accept Cash on Delivery (COD), cards (Visa, Mastercard) processed securely through our payment gateway Nomod. Online payments are encrypted and processed in compliance with PCI DSS standards - we never store your full card details.
Add the products you want to your cart, then go to checkout. Enter your delivery details, choose a payment method (COD or card), and confirm your order. For card payments you will be redirected to our secure payment page to complete the transaction.
Yes. If you have a valid coupon code, you can apply it in the checkout page. The discount will be applied to your order total automatically when a valid code is entered.
Yes - we offer free shipping on all orders across the UAE, with no minimum order value. Your order is delivered to you at no extra cost, anywhere across the Emirates.
In-stock orders confirmed by 2 PM (Monday to Saturday) are delivered the same day in Dubai and on the next business day to all other emirates. Orders after 2 PM or on Sundays and public holidays ship the next business day.
Once your order is dispatched, we email you a tracking number and link. You can also track your order anytime from the Track Order link on our website, or contact our support team with your order number.
We currently deliver across all emirates in the UAE. We can also arrange shipping to GCC countries on request - please contact us for a quote.
Yes. You can return a product within 5 days of delivery if the box is unopened and in its original packaging. Faulty or incorrect items are replaced or refunded.
After we receive and inspect your returned item (2-3 business days), refunds are initiated within 5-7 business days. Depending on your payment method, it may take 3-10 business days to appear in your account.
Absolutely. Every product we sell is 100% genuine and brand new, backed by the manufacturer's warranty. We work directly with leading global brands and never sell replicas or refurbished items.
Yes. Most products are covered by the manufacturer's warranty. The warranty terms vary by brand and product, and are described on each product page. If you have a warranty claim, our support team is happy to assist you.
You can reach us by email at support@pcpro.ae, call us at +971 50 120 1874, or visit our Contact page.